Cancellation and Refund Policy
Cancellation and Refund Policy
All cancellations must be submitted through our online system and notified to CKT TAŞ.TUR.SEY.TİC.LTD.ŞTİ via email at [email protected] (mailto:[email protected]).
-
Full Refund: Cancellations reported by 19:00 (7:00 PM) one day before the transfer service are eligible for a 100% refund of the transfer fee.
-
Partial Refund: For cancellations notified between 19:00 (7:00 PM) and 23:00 (11:00 PM) one day before the transfer service, 30% of the transfer fee will be refunded.
-
Non-Refundable: Cancellations made after 23:00 (11:00 PM) one day before the transfer service or after the flight landing time are not eligible for a refund.
Cash Payment Cancellations
If you selected the cash payment option during booking and fail to inform us of a cancellation, the full reservation fee will be forwarded to your hotel (or authorized airport units) for collection.
Contact Us
For assistance, reach out via WhatsApp: +90 850 441 1887